Accessibility Tools

GENERAL RECORD REQUESTS INFORMATION

Effective August 1st, 2021

For the convenience of our patients, Jordan Young Institute has partnered with HealthMark Group to support the secure and timely delivery of patient records. If you would like to request a copy of a patient’s medical record, please submit your HIPAA compliant request, in writing to our office:

Click HERE to download a fillable, compliant request form

VIA Fax: 757-578-5995
VIA email: MedicalRecords@jyivb.com
VIA Mail:
Jordan Young Institute
5716 Cleveland St. Suite 200
Virginia Beach, VA 23462

PATIENT REQUESTS:

Patients may submit a request/authorization electronically via the HealthMark request portal by going to www.medrelease.com/360  If it is your first time using the platform, you will need to create an account by providing your email address. Once logged in, you may select “Submit Request” from the menu options. Enter all required fields to submit an authorization to release information.

HealthMark will process your medical records request and provide notification via email once complete. A complimentary copy of your record will be made available for you to download within 72 hours.

STATUS INQUIRIES:

To check the status of a previously submitted request, please contact HealthMark Group directly at 800-659-4035 or email status@healthmark-group.com.